Privacy Policy

Solar Shop Privacy Policy.

Personal Information we collect:

What is personal information?
 

Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.

We collect personal information from you when you use our Services.

We collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in community discussions, chats, or dispute resolution or when you otherwise correspond with us.

Some of this personal information, such as a way to identify you, is necessary to enter into our Terms of Use. The provision of all other personal information is voluntary, but may be necessary in order to use our Services, such as the offer details or contact information needed to post an ad.

We may also collect personal information from other sources, as described below.

Personal information you give us when you use or services or register an account with us:

  1. dentifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us.
  2. Information you provide when posting an ad, responding to an ad or other transaction-based content that you generate or that is connected to your account as a result of a transaction you are involved in.
  3. Other content that you generate, or that is connected to your account and your use of our Services such as your use of the following website functions: My Solar Shop ( Messages, Favourites, My Favourites, My Details, Create Account, Ratings and Reviews) or the Help section.
  4. Financial information (such as credit card or bank account numbers) in connection with a transaction.
  5. In some instances, when you use our Services, you may provide age, gender, interests and favorites.
  6. You may also provide us other information through a web form, by updating or adding information to your account, through your participation in community discussions, chats, dispute resolution, or when you otherwise communicate with us regarding our Services.
  7. Additional information we are required or authorized by applicable national laws to collect and process in order to authenticate or identify you or to verify the information we have collected.

 

Personal information we collect automatically when you use our Services or register for an account with us:

  1. We collect information about your interaction with our Services, your advertising preferences, and your communications with us. This is information we receive from devices (including mobile devices) you use when you access our Services. This information could include the following: Device ID or unique identifier, device type, ID for advertising, and unique device token.
  2. Location information, including location information from your mobile device. Keep in mind that most mobile devices allow you to control or disable the use of location services by any application on your mobile device in the device’s settings menu.
  3. Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information. 

Personal information we collect using cookies and similar technologies:

  1. We use cookies, web beacons, unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take when using our Services, within our advertising or email content.
  2. For more information about our use of these technologies, and how to control them, see our User Cookie Notice.

Personal information collected from other sources:

  1. We supplement the personal information we collect directly with information collected from third parties and add it to your account information. For example, we collect and use demographic and other information that is publically available in an applicable jurisdiction, additional contact information, credit check information, and information from credit bureaus, as allowed by applicable national laws.
  2. Social Media. We allow you to share information with social media sites, or use social media sites to create your account or to connect your account with the respective social media site. Those social media sites may give us automatic access to certain personal information retained by them about you (e.g., content viewed by you, content liked by you, and information about the advertisements you have been shown or have clicked on, etc.). You control the personal information you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to the personal information retained by the respective social media site about you. By associating an account managed by a social media site with your account and authorizing us to have access to this information, you agree that we can collect, use and retain the information provided by these social media sites in accordance with this privacy notice. We may also use plug-ins or other technologies from various social media sites. If you click on a link provided via a social media plug-in, you are voluntarily establishing a connection with that respective social media site.
  3. If you give us personal information about someone else, you must do so only with that person’s authorization. You should inform them how we collect, use, disclose, and retain their personal information according to our privacy notice.

How we use your Personal Information:

 

We use your personal information to provide and improve our Services, provide you with a personalized experience on our sites, contact you about your account and our Services, provide you customer service, provide you with personalized advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.

We use the personal information we collect from you for a range of different business purposes and according to different legal bases of processing. The following is a summary of how and according to which legal bases we use your personal information.

We use your personal information to fulfill an agreement with you and provide you with our Services, to comply with our legal obligation, protect your vital interest, or as may be required for the public good. This includes:
 
  1. To provide access to and use of our Services (especially, to allow you to post and manage ads or other content), account management, operate, measure and improve our Services, keep our Services safe, secure and operational, and customize site content that includes items and services that you may like in response to actions that you take.
  2. To give you access to your internal messages and other features.
  3. To contact you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, or as otherwise necessary to provide you customer service.
    • When contacting you for such purposes as outlined above, we may contact you via email, telephone, SMS/text messages, postal mail, and via mobile push notifications.
  4. To provide other services requested by you as described when we collect the information.
  5. We use general location information to provide you with location based services (such as advertising, search results, and other personalized content).
  6. To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities.
  7. To enforce our Terms of Use, this privacy notice, or other policies, applicable national laws, and any agreement we may have with you.

We use your personal information to provide and improve our Services, provide you with a personalized experience on our sites, contact you about your account and our Services, provide you customer service, provide you with personalized advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.

We use the personal information we collect from you for a range of different business purposes and according to different legal bases of processing. The following is a summary of how and according to which legal bases we use your personal information.

We use your personal information to pursue our legitimate interests where your rights and freedoms do not outweigh these interests. We have implemented controls to balance our interests with your rights. This includes to:

 

  1. Improve our Services, for example by reviewing information associated with stalled or crashed pages experienced by users allowing us to identify and fix problems and give you a better experience.
  2. Personalize, measure, and improve our advertising based on your advertising customization preferences.
  3. Contact you via email, postal mail or telephone in order to offer you coupons, discounts and special promotions, poll your opinions through surveys or questionnaires and inform you about our Services, as authorized by applicable law.
  4. Contact you about public policy matters, or other current events, related to your ability to use our Services. This could include an invitation to join a petition, letter writing, call or other sort of public policy related campaigns.
  5. Deliver targeted marketing, service updates, and promotional offers based on your communication preferences.
  6. Measure the performance of our email marketing campaigns (e.g. by analyzing open and click rates).
  7. Monitor and improve the information security of our site and mobile applications.

With your consent, we may use your personal information to:

 
  1. Provide you with marketing via telephone calls, email, SMS or text.
  2. Provide you with marketing from other eBay Inc. corporate family members.
  3. Provide you with marketing from third parties.
  4. Customize third party advertising you might see on third party websites.
  5. Use your precise geo-location to provide location based services.

You have the right to withdraw your consent at any time.

We may use technologies considered automated decision making or profiling. We will not make automated-decisions about you that would significantly affect you, unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are required by law to use such technology.

Other important Privacy Information:

 

This section describes some additional privacy information related to your use of our Services that you may find important.

When you share your personal information on our sites or applications – what happens?

 

Other users have access to the information you share on Solar shop. For example, other users can see your ratings, reviews and associated comments. Other users can also see any information you chose to share in your profile.

When you use our Services, your public user ID may be displayed and available to the public and associated with all of your public Solar Shop activity. Notices sent to other users about suspicious activity and notice violations on our sites may refer to your public user ID and specific items. If you associate your name with your user ID, the people to whom you have revealed your name may then be able to identify your Solar Shop activities.

Your responsibilities over information you receive on SolarShop:

 

When you correspond with another user and receive personal information of the other user (such as their name, email address, contact details, shipping and billing address) you are, independent from us, the controller of such data and you must comply with the applicable privacy laws.

You may use the personal information that you have access to only for SolarShop transaction-related purposes, or for other services offered through SolarShop (such as fraud complaints, and member-to-member communications), and for purposes expressly consented by the user to whom the information relates. Using personal information of other users that you have access to for any other purpose constitutes a violation of our Terms of Use.

Unwanted or threatening messages:

 

We do not tolerate abuse of our Services. You do not have permission to add other users to your mailing list (email or postal), call, or send him/her text messages for commercial purposes, even if this user purchased something from you, unless the user has given his/her explicit consent. Sending unwanted or threatening email and messages is against our Terms of Use. To report Solar Shop-related spam or spoof messages please notify us here.

Communication tools:

 

We may scan messages automatically and check for spam, viruses, phishing and other malicious activity, illegal or prohibited content or violations of our Terms of Use, this privacy notice or our other policies.

Children’s Privacy:

 

Our websites are general audience websites and not intended for children. We do not knowingly collect personal information from users deemed to be children under their respective national laws.

Third Party Privacy Practices:

 

This privacy notice addresses only our use and handling of personal information we collect from you in connection with providing you our Services. If you disclose your information to a third party, or visit a third party website via a link from our Services, their privacy notices and practices will apply to any personal information you provide to them or they collect from you.

We cannot guarantee the privacy or security of your personal information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your personal information. This is true even where the third parties to whom you disclose personal information are bidders, buyers or sellers on our site.

Contact Us:

 

If you have a question or a complaint about this privacy notice, our global privacy standards, or our information handling practices, you can contact us here.

You can also email us at help@solarshop.com